What Is SaaS Sales Outsourcing?
SaaS sales outsourcing involves partnering with a specialised third-party sales team to handle your sales processes. It's like having a sales dream team without the hassle of recruitment, training, and management.
Rather than opting for a sales team in-house, you contract with sales experts to prospect for new leads, qualify inbound leads, conduct product demos, negotiate contracts, and close deals.
Benefits of Outsourcing SaaS Sales
Cost Savings
Outsourcing sales can save you a bundle. You avoid the expense of hiring, training, and providing benefits for full-time sales reps. Outsourcing firms already have the infrastructure and experience in place, so you only pay for the specific services you need.
This allows you to scale your sales team up or down quickly based on your needs and resources.
Access to Experienced Reps
Outsourcing grants you access to SaaS sales experts with a track record of success in similar fields. They possess in-depth knowledge of the SaaS sales cycle, excelling in the art of effectively showcasing and pitching your product.
These seasoned professionals are adept at addressing common objections and skillfully shepherding deals to completion. Their expertise accelerates your customer acquisition process.
Faster Ramp Up
It can take 4-6 months for a new sales rep to become fully productive. Outsourcing eliminates the ramp-up time, so you have reps generating leads and closing deals right away.
This allows you to pursue new opportunities and scale more quickly than if you had to hire and train your own internal team.
Global Reach
Outsourcing provides access to sales reps in different regions and countries. They understand the local market, speak the language, and know how to sell to prospects in that area.
This global reach allows you to tap into new markets you may not otherwise pursue. Some outsourcing firms even provide 24-hour coverage across multiple time zones.
Key Factors to Consider When Choosing a Provider
When choosing an outsourcing provider, there are a few key factors to keep in mind.
Experience and Expertise
Look for a provider with experience specifically in SaaS sales. They should have a proven track record of success in your industry or a related one. Check their client list and see if any of the companies are familiar to you.
An experienced provider will have refined processes and best practices in place to hit the ground running. They’ll also have highly-trained reps who know how to sell SaaS solutions.
Scalability
As your business grows, your outsourcing partner needs to be able to scale with you. Make sure they have the bandwidth and resources to ramp up quickly when you need to increase sales efforts. They should be able to scale both up and down efficiently based on your needs.
Reporting and Analytics
To measure the success and ROI of your outsourcing program, you need visibility into key metrics and KPIs. Look for a provider that offers robust reporting and analytics on things like calls made, meetings booked, opportunities created, and deals closed. They should give you real-time access to this data through an online portal so you always know the status of your sales efforts.
Cultural Fit
The outsourcing provider you choose should share your work ethic and values. Look for a company culture that emphasises hard work, integrity, accountability, and drive.
Their reps should communicate in a professional, polished manner that aligns with your brand. Cultural fit is key to building a successful long-term partnership.
Pricing Model
Make sure their pricing model works for your budget and needs. Some providers charge per appointment booked or meeting held, while others charge a flat monthly fee. Look for a model that incentivises the behaviours and outcomes you want, such as closing new customers. Be wary of models that incentivise the wrong behaviours, like scheduling meaningless meetings.
At the end of the day, the most important thing is growing your business and keeping your customers happy. If you don't have the resources or expertise in-house to achieve your sales goals, outsourcing could be the solution you need.
It may feel like relinquishing control at first, but with the right partner, you'll gain so much more. Focus on what you do best - building a great product and company culture - and let the professionals handle scaling your sales. The benefits of faster growth, reduced costs, and less stress will make outsourcing your SaaS sales worth it. You have nothing to lose and so much to gain.
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